You may request a refund within 30 days of purchase by contacting NextGen Widget Software through the help desk before you contact your bank. Include the order email and the order number. NextGen Widget Software reviews the request.

A refund is issued when the software did not run as described and NextGen Widget Software cannot correct the problem, or when the license was charged in error. A refund is not issued for a later change of mind, for buying the wrong edition after the trial was available, or for moving the software to another computer. A refunded license is deactivated and may not be used.

Payment is processed by 2Checkout. Refund requests received by 2Checkout are sent to NextGen Widget Software for a decision. In isolated cases where a complaint may escalate online, with a card network, or with another third party, 2Checkout may issue the refund itself in order to limit harm to the buyer, to NextGen Widget Software, and to 2Checkout.

Please evaluate the software before purchase. After payment is approved, NextGen Widget Software emails a per-PC activation key that unlocks the software on the one computer that produced the machine code you send. That key may be used indefinitely on that computer. It is not a license for a second computer.

If that computer crashes, is replaced, or is rebuilt with a new operating system, and the machine code changes, the existing key will not move to the new computer. Within one year of the original purchase date, you may buy one replacement key for that mishap at 50% of the current license price. You must send the original purchase receipt and the machine code from the replacement computer. This is a new per-PC key for one replacement computer. It is not a free reissue, and it is not a license to run the software on two computers at the same time.

After that one-year date, or if you want the software on an additional computer, a full new license is required.

This refund policy is also stated in the software license agreement presented in the program. Completing checkout, installing a paid key, or continuing past that agreement constitutes acceptance of these terms.